Hotel management and development services
With more than two decades operating hotels in the Dominican Republic, GNH is trusted by international brands and private owners alike as a management partner. We run properties under world-class brand standards, and we operate independent hotels with the same discipline.
Our philosophy is hospitality first and our measure is performance. We build teams that guests come back for, and we run the operation with the financial rigour owners expect. In our experience those two things reinforce each other rather than compete.
We offer two distinct services. Hotel management, where we take over the operation of an existing or newly built hotel, and hotel development advisory, where we work with owners long before there is a hotel to run. Owners engage us for either one, or for both.
Why owners hand us their assets, and keep them with us.
Two decades in Latin America
Twenty years operating hotels across Latin America and the Caribbean. We know these markets from the inside rather than from a distance, and it shows up in the numbers.
Revenue maximised on every line
Rooms, food and beverage, banquets and events are each run as their own business, with their own targets, their own pricing strategy and their own accountability.
Strategic planning and owner advisory
We are not only an operator. Owners use us for long-range planning: positioning and brand strategy, capital planning and renovation timing, budgets and multi-year projections, and the case for when to invest and when to hold.
Owner returns and guest experience, aligned
Excellent service is what sustains rate and occupancy over time. We treat the two as a single objective rather than a trade-off.
Best practice at both levels
Institutional standards applied inside the hotel and reinforced at corporate level, from brand audits and training to monthly reporting.
Present on the ground
Decisions are made close to the asset by people who are in the building, not relayed from a head office in another country.
Hotel Management
Third-party hotel management. We take full operational responsibility for the hotel and run it day to day on behalf of the owner.
Sales
Corporate accounts, groups, travel trade and long-stay contracts, managed against a defined commercial plan.
Revenue Management
Pricing, forecasting, segmentation and inventory control to lift RevPAR rather than just occupancy.
Marketing
Positioning, campaigns, content and reputation management for the property, alongside brand and loyalty programmes.
Distribution
Channel mix, OTA and GDS management, direct booking performance and rate parity.
Food and Beverage
Restaurants, bars and room service run as profit centres, with menu engineering and cost control.
Banquets and Events
Meetings, weddings and corporate events, from the sales pipeline through execution on the day.
Front Office and Guest Experience
Arrival, stay and departure, guest satisfaction scores and service recovery.
Housekeeping
Room quality, productivity standards and the condition of the product guests actually pay for.
Engineering and Maintenance
Preventive maintenance, energy management and the protection of the physical asset.
Human Resources
Recruitment, training, retention, labour compliance and building a culture people want to work in.
Finance and Reporting
Budgets, monthly owner reporting, cost control, payroll and audit readiness.
Procurement
Supplier negotiation and purchasing discipline across every department of the hotel.
Hotel Development
Hotel development advisory. Feasibility studies, financial modelling, FF&E and OS&E procurement and pre-opening services, from first concept through construction.
Feasibility and Financial Modelling
Operating models and projections that show how the hotel will actually perform, used to test the concept and support financing.
Architectural and Operational Planning
Plans reviewed from an operator's point of view, so circulation, service areas and back of house work for the way the hotel will be run.
FF&E and OS&E Procurement
Specifying and sourcing furniture, fixtures, equipment and operating supplies on budget, on programme and to brand standard.
Support Through Construction
Staying involved as the building goes up, so operational decisions are made at the right moment instead of retrofitted at the end.
Pre-Opening
Recruitment and training, systems and supplier set-up, brand approvals and the opening campaign, so the hotel trades properly from day one.